Inn of Uvalde

Reviews

• Don S.

  star star star_border star_border star_border 19 September 2026

  Not much about this place is good.  Rooms are poor at best. The cleaning staff is very nice, but the beds are not great and lots of questionable loitering in the parking lot.

• Joe F.

  star star_border star_border star_border star_border 18 September 2026

  We stayed here, since we had no other choice. (All hotels were booked) The rooms smell, the air unit looked like it had mold, the ceilings and light fixtures looked disgusting it was maybe mold or some type of black stuff on them. The comforter and sheet had stains on them!! Just walking outside of property was disgusting. If you don't need to stay here don't! We also had check in at 3 and the maid was cleaning till 3:45 and not one apology from front desk. Definitely last resort choice.... but never again!  Also, it was 100.00 for this dump... ridiculous!!

• Ryan E.

  star star_border star_border star_border star_border 12 September 2026

  Manager there "liz" (name on tag was lizette cortez) was ridiculously rude. She was upset that she had to change me rooms because ours had not been cleaned, urine on bathroom walls and toilet, used coffee pot, holes in walls. While in my 2nd room my sister came to visit, liz barged in.... let herself in without knocking, unannounced invasion of our privacy and with a rude demeanor told my sister and her partner they needed to leave because there were too many people in my room.... 4 adults and my children... I said they just came to visit and liz said no, there's too many people. My sister said they weren't going to stay only stopped to say hi and with a really rude voice liz said "NO DONT SPEAK TO ME, YOU DO NOT HAVE THE RIGHT TO SPEAK TO ME BECAUSE YOU ARE NOT PAYING FOR A ROOM HERE THEREFORE DONT SPEAK TO ME" I was appalled. My sister left after another insident few minutes after, she was watching my kids in the pool so I could get dressed and again liz came out and said she was calling the cops because they didn't have a bracelet for the pool. Which my sister was no in the water nor was she going to get in, only supervising my children while I dressed. So my sister was upset and left. Liz called the cops and put a restraining order on her at the hotel... and refused a refund due to lack of hospitality and cleanliness. Mind you the 2nd room was missing the fire alarm, TV was broken and 1 bed was broken, and flower seeds were in the floor... bad experience, never going back. But the owners were nice, they just need someone to run the place better

• Willie C.

  star star_border star_border star_border star_border 10 September 2026

  These people don't do what they say.  I called before we stayed to ask about their pet policy.  They asked me what breed, (she's a lab).  They said " oh no problem we won't charge you for her."  We were charged for her a day after we checked out.  
  The door to our room never worked.  I had to go to the front desk every time I wanted to get in.  They kept telling me it was my fault and nobody else had problems with it. They double charged my sister at check in.  Refunded the doubled charge, which won't be back into her account for 3 to 5 business days of course.  Charged her for 2 extra nights that I had already paid for. When we call to try to figure thus stuff out the manager just starts yelling at us saying it's all correct and  that "she" didn't tell me my dog could stay for free.  That the computer charged the extra days because it shows we were there.
  She was always angry when I asked for any kind of help.
  The pool is disgusting, when we arrived they had it locked up because their filtration system was not working.  
  I'm not usually one to write bad reviews but the customer service at this hotel is almost non existent.  The two gentlemen that work there at the front desk were always polite and I never had a problem with them. The manager though...was incredibly rude and made us feel very unwelcome.

• Terri Y.

  star star_border star_border star_border star_border 26 August 2026

  I called and reserved a room at the "Inn Of Uvalde" as there was a shortage of rooms in the area and the ratings weren't bad.  We were headed into the area to clean out a deceased loved one's home.
  
  We checked in and did a quick check of the room before heading out to work on the house and found that the room was shoddy, shabby, and not the cleanest but we decided to "make do" as we we really just needed a place to sleep and shower and I had my own bedding & pillows with me.  But we did discover that the door wouldn't lock. Period. Even from the inside. So we notified management who advised us they would fix it or move us to another room. So we headed out. Upon arriving back late that evening, we were informed that the lock was fixed. But upon arriving at the room, it wasn't. I called the desk and was told there were no other rooms available but I could speak to the manager after 8am if I wanted a refund. Funny that there weren't many vehicles in the parking lot...
  
  When I saw the "manager" the next day about a refund she said "Sorry, but you'll need to talk to the owner about that."  She then claimed he was out of the country and couldn't be reached.
  
  I'll chalk that $80 bucks as a lesson learned, but I'll never make the same one again!!!  I'd give the place a "negative" star rating if the option was available!!!  Do not!!!  I repeat, do NOT stay at the Inn of Uvalde!!!  Shabby, shoddy, dirty, and in poor repair!!!